Open Experience Feedback
EX Management – State of the Art
SMART FED is a corporate app for contemporary EX management that differentiates itself in the market with a consistently intrinsic approach. No compulsively demanded feedback, but authentic feedback on experiences and perceptions from everyday life.
Basically, everyone is tired of continuously being asked to give feedback on everything and everyone. With the topical flood of microsurveys, it’s getting worse rather than better. Especially since it’s mostly just about evaluating something or someone, but no one is really interested in the actual needs and topics of the feedback givers.
In this way, feedback degenerates into a mere courtesy to finally get rid of the annoying evil, if it is given at all.
Employee Feedback
The situation is even more pronounced when it comes to employee feedback. Particularly in medium-sized and large companies, employees regularly receive requests to provide feedback. If they refuse to do so, they will be accused of a lack of interest in the company and/or a lack of commitment.
It would be a great fallacy to assume that employees do not want to give feedback. If there is a topical and relevant issue for them, they will gladly give it at any time.
However, there is a problem. Organizations and their employees are anything but a homogeneous group of interests. There are significant differences in the needs, expectations and challenges of employees between different areas and hierarchical levels. Not to mention the organizational dynamics and the different situations and human characters within each area.
Feedback with the watering can?
Whoever comes with the watering can and pours a few globally held feedback topics resp. questions over the organization should not be surprised about a lack of interest. In the best case, a “nice” index for the annual report can be determined in this way.
This problem is due to the fact that most feedback tools and apps stick to the basic methodological approach from the last century. This means that employees are only provided with a limited selection of feedback topics and criteria for evaluation. Often with a time limit by when the feedback is to be given. This is anything but contemporary and attractive.
SMART FED breaks with these traditional rules. Here, employees decide individually when and on what or to whom they want to give feedback. Intrinsically motivated and focused on the essential question – “What do they value or what needs to be improved because it affects the productivity and effectiveness of the organization?”
SMART FED collects and accumulates employee experiences and observations in a uniquely simple way across all areas of the workplace.
In this way, companies receive authentic, concrete and relevant feedback that enables them to manage EX efficiently and effectively – state of the art.
⇒ Author: Martin Mechlinski / SMART FED
Open Experience Feedback
EX Management
State of the Art
SMART FED is a corporate app for contemporary EX management that differentiates itself in the market with a consistently intrinsic approach. No compulsively demanded feedback, but authentic feedback on experiences and perceptions from everyday life.
Basically, everyone is tired of continuously being asked to give feedback on everything and everyone. With the topical flood of microsurveys, it’s getting worse rather than better. Especially since it’s mostly just about evaluating something or someone, but no one is really interested in the actual needs and topics of the feedback givers.
In this way, feedback degenerates into a mere courtesy to finally get rid of the annoying evil, if it is given at all.
Employee Feedback
The situation is even more pronounced when it comes to employee feedback. Particularly in medium-sized and large companies, employees regularly receive requests to provide feedback. If they refuse to do so, they will be accused of a lack of interest in the company and/or a lack of commitment.
It would be a great fallacy to assume that employees do not want to give feedback. If there is a topical and relevant issue for them, they will gladly give it at any time.
However, there is a problem. Organizations and their employees are anything but a homogeneous group of interests. There are significant differences in the needs, expectations and challenges of employees between different areas and hierarchical levels. Not to mention the organizational dynamics and the different situations and human characters within each area.
Feedback with the watering can?
Whoever comes with the watering can and pours a few globally held feedback topics resp. questions over the organization should not be surprised about a lack of interest. In the best case, a “nice” index for the annual report can be determined in this way.
This problem is due to the fact that most feedback tools and apps stick to the basic methodological approach from the last century. This means that employees are only provided with a limited selection of feedback topics and criteria for evaluation. Often with a time limit by when the feedback is to be given. This is anything but contemporary and attractive.
SMART FED breaks with these traditional rules. Here, employees decide individually when and on what or to whom they want to give feedback. Intrinsically motivated and focused on the essential question – “What do they value or what needs to be improved because it affects the productivity and effectiveness of the organization?”
SMART FED collects and accumulates employee experiences and observations in a uniquely simple way across all areas of the workplace.
In this way, companies receive authentic, concrete and relevant feedback that enables them to manage EX efficiently and effectively – state of the art.
⇒ Author: Martin Mechlinski / SMART FED
